Terms & Conditions

Terms and Conditions

Last updated: 19 August 2026

These Terms and Conditions apply to your use of www.peaksupps.co.uk and purchases made directly from Peak Supps Limited.

Please read these Terms before placing an order. They form part of the contract between you and Peak Supps Limited, together with our Refund and Returns Policy, Privacy Policy and any terms displayed at checkout.

Nothing in these Terms affects your statutory consumer rights.

About Us

The website is operated by:

Peak Supps Limited
Company number: 10214433
VAT number: 215168719
Unit 19 Ogmore Crescent
Bridgend Industrial Estate
Bridgend
CF31 3TE
United Kingdom

Email: contact@peaksupps.com

Eligibility

You must be at least 18 years old to place an order.

By placing an order, you confirm that:

You are legally capable of entering into a contract
The information you provide is accurate and complete
You are authorised to use the selected payment method
You are purchasing for personal use unless we agree otherwise in writing

We may restrict quantities or refuse orders that reasonably appear to be for unauthorised resale or other commercial purposes.

Placing an Order

Products can be selected and added to your basket. Before placing an order, you will have an opportunity to review the products, quantities, delivery details and total price.

By selecting the final payment or order button, you make an offer to purchase the products in your basket and accept these Terms.

After placing an order, you will normally receive an automated order acknowledgement. This confirms that we have received your order but does not mean that we have accepted it.

A contract is formed when we send confirmation that your order has been dispatched.

We may take or authorise payment before accepting an order. If we do not accept the order, we will cancel or refund the payment.

Refusing or Cancelling an Order

Before accepting an order, we may refuse it for reasons including:

A product being unavailable
Payment not being authorised
Incorrect delivery information
An obvious pricing or product-description error
Suspected fraud or unlawful activity
Quantity or geographic restrictions
Suspected unauthorised resale
An inability to deliver to the selected destination

If a contract has already been formed, we will only cancel where legally permitted, including where supplying the order becomes impossible or unlawful. If we cancel, we will notify you and refund amounts paid for products that will not be supplied.

Products

We take reasonable care to ensure product descriptions, images, ingredients, quantities and prices are accurate.

Packaging, colouring and presentation may vary slightly from website images. Manufacturers may update packaging or product presentation without notice, provided this does not materially change the product ordered.

If the product received materially differs from its description, contact us before using it.

Products are subject to availability. Placing a product in your basket does not reserve it.

Adult Nutrition and Product Use

Our nutritional products and supplements are intended for adults unless the product information expressly states otherwise.

You are responsible for:

Reading the product label before use
Following the stated directions and recommended serving
Checking ingredients and allergen information
Ensuring that a product is appropriate for your individual circumstances
Storing and using products correctly

Product descriptions, website content and responses from our AI shopping assistant are provided for general product and shopping information. They are not medical advice and should not be used to diagnose, treat or prevent a medical condition.

Speak to an appropriately qualified healthcare professional before using a supplement if you are pregnant, breastfeeding, taking medication, have a medical condition or are uncertain whether a product is suitable for you.

This section does not exclude our responsibility to supply products that are safe, satisfactory, fit for purpose and as described.

Allergens and Ingredients

Always check the physical product label before consumption, particularly if you have an allergy, intolerance or dietary requirement.

Contact us before use if the ingredients, allergen information or other material product details on the item received appear to differ from the website description.

AI Shopping Assistant

Peak AI provides general shopping and product-navigation assistance. Responses are generated automatically and may occasionally be incomplete or incorrect.

Do not rely on Peak AI for medical, nutritional, legal or other professional advice. Product labels and confirmed product information should be checked before purchase or use.

Do not submit passwords, payment-card details, medical information or other sensitive personal information through the assistant.

Information submitted to Peak AI is handled in accordance with our Privacy Policy.

Prices

Prices are shown in pounds sterling unless stated otherwise and include UK VAT where applicable.

Delivery charges and any other applicable charges will be displayed before you place an order.

Prices and promotions may change without notice, but changes will not affect an order we have already accepted.

If a price is clearly incorrect and could reasonably have been recognised as an error, we may refuse the order before acceptance. If an order has already been accepted at an obvious pricing error, we will contact you and may cancel the affected item where legally permitted, providing a full refund.

Discount Codes and Promotions

Promotions and discount codes may be subject to additional terms, including:

Validity periods
Eligible products
Minimum spending requirements
Geographic restrictions
Customer or account limits
Restrictions on combining offers

Unless stated otherwise, only one promotional code may be used per order.

We may withdraw or refuse a promotion where it has expired, is used contrary to its terms, results from an obvious error or is affected by suspected misuse or fraud.

Your statutory rights are not affected.

Payment

Available payment methods are displayed at checkout.

Payment may be processed by an independent payment or finance provider. Additional provider terms may apply, particularly when using deferred-payment or credit services.

You are responsible for ensuring that payment information is accurate and that sufficient funds or credit are available.

We may suspend or cancel an order if payment is declined, reversed or subject to a valid fraud concern.

Delivery

Available delivery options, charges and estimated times are shown at checkout or in our Delivery Information.

Delivery dates are estimates unless we expressly agree that a particular date is essential or guaranteed. We are not responsible for delays caused by events outside our reasonable control, but we will contact you where appropriate and take reasonable steps to minimise the delay.

Unless another period is agreed, we will deliver without undue delay and no later than 30 days after the contract is formed.

You must provide a complete and accurate delivery address. We are not responsible for failed delivery caused by incorrect or incomplete information supplied by you, although we will take reasonable steps to assist.

Delivery Instructions and Risk

Risk in the goods passes to you when they are delivered to:

You
A person identified by you to receive them
A safe place, neighbour or collection point specifically authorised by you

If you independently arrange a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, as permitted by law.

Where delivery cannot be completed, the carrier may leave instructions, attempt redelivery or take the parcel to an appropriate collection point.

Additional delivery costs caused by incorrect information, refusal to accept delivery or failure to collect an order may be charged where reasonable and legally permitted.

Ownership of the goods passes to you once full payment has been received.

International Orders

We offer delivery to selected European destinations.

International orders may be subject to local import restrictions, taxes, customs duties or handling charges. Where these are not included in the checkout price and the website or checkout states that they are payable by the recipient, you are responsible for them.

You are responsible for checking whether products may lawfully be imported into and used in the destination country.

We may refuse or cancel an order that cannot lawfully or reasonably be delivered to the selected destination.

Missing or Damaged Deliveries

Contact contact@peaksupps.com promptly if an order is missing, damaged in transit or delivered incorrectly.

We may request reasonable information, including photographs, order details and confirmation of the delivery address, to investigate the issue.

Do not dispose of damaged products or packaging while we investigate unless retaining them would be unsafe or unreasonable.

Peak Supps remains responsible for the goods until risk passes to you as described above.

Cancellation, Returns and Refunds

Your cancellation and return rights are explained in our Refund and Returns Policy.

For most eligible online purchases, you have a statutory right to notify us of cancellation within 14 days beginning the day after delivery. You then have a further 14 days to send the goods back.

Peak Supps also provides an additional 30-day returns period for qualifying unopened, unused and resaleable products, subject to the conditions in our Refund and Returns Policy.

Exceptions may apply to:

Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed
Goods liable to deteriorate or expire rapidly
Personalised products
Other goods excluded by law

For change-of-mind returns, you are responsible for return postage where stated in our Refund and Returns Policy.

These provisions do not affect your rights concerning faulty, damaged, misdescribed or incorrectly supplied goods.

Faulty Goods and Consumer Rights

We have a legal obligation to supply goods that conform to the contract.

Goods must be:

Of satisfactory quality
Fit for any purpose made known to us
As described
Installed correctly where installation forms part of the contract

If goods do not conform, you may have legal rights to reject them, request a repair or replacement, receive a price reduction or receive a refund, depending on the circumstances and applicable timescales.

Contact contact@peaksupps.com if you believe that goods are faulty.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

Subscriptions

Where you purchase a subscription, the product, price and delivery frequency selected at checkout will initially apply.

By starting a subscription, you authorise us and our payment provider to take recurring payments using your selected payment method until the subscription is cancelled.

Subscription orders are generated automatically according to the selected schedule.

Product prices may increase or decrease between subscription orders. We normally send upcoming-order reminders approximately five days and one day before processing. These reminders will show the products in the upcoming order and the current price that will be charged, which may differ from the price of a previous subscription order.

You are responsible for reviewing the reminders and may manage, pause or cancel the subscription before the order enters processing.

You can manage, pause or cancel a subscription through your account or by contacting contact@peaksupps.com. Cancelling a subscription stops future orders but does not automatically cancel an order that has already entered processing or been dispatched.

If you are unhappy with a subscription order or its price, please contact us. We will accept a cancellation, return or refund as appropriate. If the order has already been dispatched, we may require the products to be returned in accordance with our Refund and Returns Policy.

We may suspend or cancel a subscription if:

Payment cannot be collected
A product becomes unavailable
We reasonably suspect fraud or misuse
Continuing the subscription becomes impossible or unlawful

If a subscribed product is unavailable, we may pause or cancel the affected order. We will not substitute a materially different product without your agreement.

Accounts

You are responsible for:

Providing accurate account information
Keeping login details confidential
Restricting access to your device and account
Notifying us promptly of suspected unauthorised access

We may suspend or close an account where reasonably necessary because of fraud, security concerns, unlawful activity or a material breach of these Terms.

Closing an account does not remove any outstanding payment obligation or affect rights and liabilities arising before closure.

Reviews and User Content

If you submit a review, photograph, comment or other content, you confirm that:

You created it or have permission to submit it
It is accurate and based on genuine experience where presented as a review
It does not infringe another person’s rights
It is not unlawful, defamatory, abusive, misleading or malicious
It does not contain malicious software or sensitive personal information

You retain ownership of your content. You grant Peak Supps a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and adapt it as reasonably necessary to operate, promote and improve our website and services.

We may moderate or remove content that breaches these Terms, applicable law or platform rules.

Website Use

You may use the website only for lawful personal purposes.

You must not:

Introduce viruses, malware or harmful code
Attempt unauthorised access to the website, accounts or systems
Interfere with website security or operation
Scrape, harvest or extract information without permission
Use the website to commit fraud or another unlawful act
Misrepresent your identity
Infringe intellectual-property or privacy rights
Harass, threaten or harm another person
Use automated systems in a way that places an unreasonable burden on the website

We may restrict or suspend access where reasonably necessary to protect the website, customers or our business.

Intellectual Property

The website and its content—including text, graphics, logos, images, software and design—are owned by or licensed to Peak Supps Limited and are protected by intellectual-property law.

You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, distribute, modify or commercially exploit website content without our written permission, except where permitted by law.

Third-Party Services and Links

Our website may contain links to, or integrations with, third-party services.

We are not responsible for third-party websites or services that we do not control. Their own terms and privacy policies apply.

Nothing in this section excludes responsibility for services that form part of our contract with you or are supplied by a provider acting on our behalf.

Website Availability

We aim to keep the website available and accurate but do not guarantee that access will always be uninterrupted or error-free.

We may suspend or change website functionality for maintenance, security or operational reasons.

This does not affect orders already accepted or statutory rights relating to goods or services purchased from us.

Our Liability

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for:

Losses that were not reasonably foreseeable when the contract was formed
Business losses where you purchased as a consumer
Losses caused by your failure to follow reasonable product instructions
Losses caused solely by inaccurate information supplied by you
Delays or failures caused by events outside our reasonable control, except where the law provides otherwise

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights
Defective products where liability cannot legally be excluded
Any other liability that cannot be excluded or limited by law

Events Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, industrial action, failure of utilities or communications, natural disasters, epidemics, government action or supplier disruption.

We will take reasonable steps to minimise the effect. If a significant delay continues, you may have a right to cancel and receive a refund for products not supplied.

Changes to These Terms

We may update these Terms to reflect changes in law, our services or business practices.

The Terms in force when your order is accepted will normally apply to that order.

Changes to ongoing subscriptions will be brought to your attention through upcoming-order reminders where relevant. You may manage, pause or cancel the subscription before the next order enters processing.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

No Waiver

If we delay or fail to enforce a right, this does not mean that we waive it.

Transfer of Rights

We may transfer our rights and obligations under these Terms to another organisation, provided this does not reduce your rights.

You may transfer your rights only where the law permits or where we agree in writing.

Governing Law and Courts

These Terms and contracts between you and Peak Supps Limited are governed by the laws of England and Wales.

If you live in Wales or England, the courts of England and Wales will have jurisdiction.

If you live in Scotland, Northern Ireland or another country, you may also have the benefit of mandatory consumer protections and may be entitled to bring proceedings in your local courts.

Contact Us

Questions about these Terms should be sent to: